If you have purchased a Motor Casco Insurance for your vehicle with Euroherc, in the case of an accident or another insured event causing damage to your vehicle, you must submit your claim to the Euroherc branch office which issued your insurance policy.

The loss report form is a special form which can be obtained from any loss reporting centre.

In order for us to be able to process your claim as quickly as possible, please complete your loss report form carefully and submit it to us along with the following documents:

• the original copy of the Casco insurance policy, for inspection
• a copy of the registration card for the damaged vehicle
• a copy of your driving license (if the vehicle was moving at the moment the loss occurred)
• records of the alcohol test results (if applicable)
• records of the police inquest (if applicable)

In the event of the realization of an insured risk, any damage caused to your vehicle must remain unchanged until the loss appraisal process is carried out by the insurer's representative.

If an insured theft has occurred, please also submit the following documents:

• the original copy of the Casco Insurance policy
• a copy of a police certificate acknowledging the receipt of your vehicle theft report (1st certificate, immediately after the theft - vehicle theft report; 2nd certificate after 30 days - certifying that the vehicle has not been found)
• If the vehicle is not found within 30 days, it must be unregistered at an authorised police station, and the following documents must be submitted:
  • the cancelled registration card
  • the cancelled certificate of title
  • all keys for the vehicle

You can report the loss at any Euroherc branch office or by post.

In the case of an insured event for which a claim is being submitted, the policyholder is obliged to do the following:

• immediately take all measures in order to limit any damaging effects and adhere to the instructions given by the insurer or its representative.
• notify the insurer about the occurrence of an insured event within 3 days from the moment it was discovered, otherwise the policyholder will be solely responsible for any extra costs caused by the failure to do so.
• as soon as possible, or within 3 days at the latest, confirm in writing the report they had given verbally by telephone or otherwise.
• in all the cases covered by regulations, submit the report to an authorised police station along with a list of all the property destroyed, damaged or lost in the course of the insured event.
• until the arrival of the insurer's representative at the place of accident, leave damaged or destroyed property intact, unless changes are required in the public interest or for the purposes of reducing or preventing further damage, or continuing normal production.

Regardless of when the claim was submitted, the policyholder is obliged to provide the insurer's representative with all relevant data and other evidence required for establishing the cause, range and level of damage. Should it be necessary and with the appropriate justification, the insurer may also request that the policyholder submits additional evidence.
A property loss report form can be obtained from the nearest Euroherc branch office.
When you have completed the form and signed it by hand, you can submit it, along with all required documentation, to the nearest Euroherc branch office or by post.

A policyholder who has been injured in an accident is obliged to:

• Immediately seek medical attention for examination and first aid, take all necessary measures to obtain treatment and follow medical advice and instructions regarding the treatment.
• Upon completion of treatment, submit all medical documentation together with the loss report form to the nearest Euroherc branch office.
• A loss report form should contain all required information, particularly on the location and time of the insured event, complete description of the event, medical records specifying the type and degree of the physical injuries sustained and their potential effects, as well as information on any physical deficiencies and conditions which the policyholder might have had before the occurrence of the insured event.

If the accident resulted in the death of the policyholder, a beneficiary of the insurance is obliged to notify the insurer in writing and obtain all related medical and other documentation.
An accident insurance loss report form can be obtained from the nearest Euroherc branch office.
When you have completed the form and signed it by hand, you can submit it, along with all required documentation, to the nearest Euroherc branch office or by post.